HELP / FAQs
Your complete satisfaction is guaranteed. We only offer the highest quality products available. Any defective or otherwise unsatisfactory merchandise can be returned for a full refund or replacement. If you are dissatisfied with your purchase, please let us know so we can help you have a great shopping experience.
RETURNS AND EXCHANGES
There is no charge for exchanges; customer is only responsible for the cost of shipping the item back to us. Just email us at firstname.lastname@example.org and we'll provide you with return instructions. All returns and exchanges must be initiated within 30 days of receipt of your order. Refunds will be issued via the same card/payment method with which the order was placed.
HAVING TROUBLE ORDERING?
Please make sure that your browser accepts cookies from our site and that you are using the latest software version of your web browser. If you have attempted to order and were unsuccessful, it is also recommended that you clear your browser's cache and then restart your computer.
DOMESTIC (U.S.) SHIPPING
We offer a variety of shipping options to meet your needs. Shipping charges start as low as $3.99, but may vary depending on the quantity, size and weight of your order.
To find the exact shipping cost, simply add the product(s) to the cart, click "Checkout," and fill in your shipping address. Then click "Continue to shipping method." You will then be able to view your shipping options and the pricing. (You do not have to enter any billing information in order to view the shipping options).
We are sorry, but at this time MindfulToys.com does not offer International Shipping.
When you do business with MindfulToys.com, your personal information will be kept confidential and secure. We respect your privacy and assure you that we will maintain and use this information only toward fulfilling your orders with us.
We will never rent or sell your name, address, email address, or personal information to any third party without your permission. All payment processing is done through Paypal. MindfulToys.com does not collect or retain any financial information from its customers.
For individuals that have signed up for our mailing list, we occasionally send emails announcing new products and promotions. Your contact information will never be shared with any other party or business. If you wish to be removed from our mailing list, please contact us at email@example.com.
MindfulToys.com is located in Portland, Oregon. We do not drop ship or outsource customer service. When you shop at Mindfultoys.com you are dealing directly with us.
The mailing address for MindfulToys.com is:
12645 NE Marx St.
Portland, OR 97230
The MindfulToys.com phone number is: 971-255-9135 and the hours of operation are Mon to-Fri 9am-5pm PST. We're a small website, so we might have stepped away from the phone when you call. If so, please leave a message or send us an email.
If you would like to make an exchange or return, please click here: Returns & Exchanges
ANY OTHER QUESTIONS?
If you have any other questions about our products or anything else please email us at firstname.lastname@example.org and we will get back to you with an answer as soon as possible.
If you need to contact us, please visit the Contact Page. We promise we'll get back to you ASAP!